A great deal of (negative) press recently regarding senior living and long-term care, and most involves the question of whether staff is trained, knowledgeable, and capable of caring for changing levels of care. This is of greater importance when addressing the needs of individuals with Alzheimer’s disease, dementia and memory loss.
In essence, leadership is the key. We cannot possibly expect staff to perform to our expectations if we have not communicated those expectations clearly, and provided ample orientation, guidance, training and ongoing education. While my article, “Leadership: Emerging from Chaos to Calm,” was published in Assisted Living Consult, it is applicable to all environments. I hope you find it helpful in raising the bar and understanding what we, as the leaders, can and must do to provide exemplary care.