Whose Responsibility Is It When An Employee Fails?

  All too often employees are hired in assisted living and long-term care and placed in positions without any preparation, orientation, or expectations for performance. They are blamed when they do not make the “right decision,” or perform “properly.” Who is really at fault? Most employees who work in long term care do so becauseContinue reading “Whose Responsibility Is It When An Employee Fails?”

Will You Be Joining Me at the Alzheimer’s Association International Conference in July?

I will have the pleasure of sharing my expertise with two presentations this year; “Leadership Model Key to Developing a Successful, Person-Centered Memory Care Workforce,” and “Planning for Success: A Model for Guiding and Supporting Families in Long-Term Care.” The Alzheimer’s Association International Conference® (AAIC) is the world’s largest forum for the dementia research community.Continue reading “Will You Be Joining Me at the Alzheimer’s Association International Conference in July?”

Senior Housing News Article On Staffing Dilemma With Susan Gilster

Healthcare writer Tim Mullaney attended my session at the 2015 Aging in America Conference, part of which is included in a recent article he penned for Senior Housing News. Mr. Mullaney’s article focuses on three methods discussed to improve communication in an effort improve retention including honesty in addressing rumors, and communication that is inclusiveContinue reading “Senior Housing News Article On Staffing Dilemma With Susan Gilster”

Susan Gilster to Present at Aging in America Conference

  I am looking forward to presenting “Staff Recruitment and Retention in Assisted Living and Long-Term Care” at the 2015 Aging in America Conference. The annual conference of the American Society on Aging will be held at the Hyatt Regency Chicago, March 23-27. Over 2,500 attendees from across the nation and abroad attend the conferenceContinue reading “Susan Gilster to Present at Aging in America Conference”

Outcomes of SERVICE on Memory Care

This final installment of a four-part blog describes the accomplishments, in just a month, of many of the participants from a two-day workshop I conducted for the Georgia Healthcare Association and the Alzheimer’s Association on developing a dementia program in their facilities. Participants implemented aspects of SERVICE, a framework for an exemplary dementia program, byContinue reading “Outcomes of SERVICE on Memory Care”

Exemplary Dementia Programs: Change Begins With Respect

I have previously described the two-day workshop I conducted this year in Georgia for the GHCA and Alzheimer’s Association. This is the third of four posts describing the impact and results of the seminar. The workshop was to serve as an introduction of a framework for an exemplary dementia program (SERVICE), and to assist theContinue reading “Exemplary Dementia Programs: Change Begins With Respect”

Creating an Environment to Enhance Staff Satisfaction

I recently read the 2013 National Research Report, “Empowering Customer-Centric Healthcare” from the National Research Corp. The information included reminded me of a column on staff satisfaction from Long-Term Living Magazine I authored a few years ago. The desires of staff outlined in “What we know about staff satisfaction,” and while a few years old,Continue reading “Creating an Environment to Enhance Staff Satisfaction”

Alzheimer’s, Dementia, Memory Care: Demand will Rise

We’ve all heard of the “silver tsunami.” And we should know that the number of boomers who will be diagnosed with memory impairment will continue to rise each year. The question remains who will care for this growing population who will no longer be able to care for themselves? Unfortunately, it will be a problem.Continue reading “Alzheimer’s, Dementia, Memory Care: Demand will Rise”

Financial Advisors Learn How to Prepare for Clients with Alzheimer’s Disease and Dementia

Financial advisors like others must begin to prepare with their aging clients. As we have discussed in prior blogs, at least 84% of financial advisors believe they have clients with Alzheimer’s and dementia in their client base, and 96% of financial advisors indicated that they were not prepared to deal with it (Harris, 2009). AsContinue reading “Financial Advisors Learn How to Prepare for Clients with Alzheimer’s Disease and Dementia”

Educating Assisted Living Administrators on Person-Centered Care and Alzheimer’s Disease

I had the pleasure of presenting two sessions to the first class of the “Certified Executive for Assisted Living: The Seal of Assisted Living Leadership in Ohio.” Both sessions, “Person-Centered Care” and “Caring for Persons with Dementia,” were included in the curriculum of the training course designed and sponsored by The Ohio Center for AssistedContinue reading “Educating Assisted Living Administrators on Person-Centered Care and Alzheimer’s Disease”