Capitol Hill Event for 2018 Dementia Care Practice Recommendations

Susan Gilster was recently a speaker on Capitol Hill as she joined the National Alzheimer’s Association and the nation’s top researchers, interested organizations and members of Congress to discuss ways to improve quality of care and quality of life for those living with dementia. Dr. Gilster was one of 27 experts invited by the NationalContinue reading “Capitol Hill Event for 2018 Dementia Care Practice Recommendations”

New and Unique Nursing Program Provides Valuable Post-Acute Experience

It is no secret that the number of healthcare professionals needed for the tsunami of baby boomers is far from adequate.  The recently released Facts and Figures from the Alzheimer’s Association states that there are currently less than 1% of registered nurses, physician assistants, and pharmacists who confirm that they specialize in geriatrics.  Geriatricians alreadyContinue reading “New and Unique Nursing Program Provides Valuable Post-Acute Experience”

Social Media Abuse In Long-Term Care: Sensitivity Needed

I am saddened by recent reports about social media abuse in nursing homes.  It is hard to fathom that people can be so insensitive.  How have we failed? As leaders, have we instilled in the staff the importance of their work?  Have we made an effort to touch the hearts of those we hire?  WeContinue reading “Social Media Abuse In Long-Term Care: Sensitivity Needed”

How To Fail at Everything in Life

While I recently wrote about choosing to be a “complainer” in your work or choosing to be proactive, I simply have to share with you some wisdom passed along to me from an 18 year old man.  Why an 18 year old would pay attention to something like this is beyond me, but I guessContinue reading “How To Fail at Everything in Life”

Customer Service? Not Exactly…

While I’ve written about customer service before, a friend’s recent experience prompts me to write again.  My friend, Amy, was asked to help find a facility for a relative with memory loss.  This relative had been diagnosed with dementia some years ago and needed more care than could be provided at home. Amy spent countlessContinue reading “Customer Service? Not Exactly…”

Helping Staff Cope During The Holidays

In a perfect world, we would all approach December with great anticipation, thinking of that Norman Rockwell Christmas gathering, the opening of beautiful gifts surrounded by a loving family, all followed by a picture-perfect holiday dinner. No doubt, we all strive to provide a meaningful and memorable holiday season for ourselves and our families. OurContinue reading “Helping Staff Cope During The Holidays”

Memory Care Programs – Misleading Advertising Leads to Lawsuits

Why Staff Training is a Must Memory care providers take note – misleading memory care advertising is becoming a focus for a number of advocates and state executives who are now pursuing (and suing) facilities who promise well trained staff and specialized memory care programs, yet are not delivering as promised. Most, if not allContinue reading “Memory Care Programs – Misleading Advertising Leads to Lawsuits”

Save Time and Money – Expertise Found at Annual AHCA/NCAL Convention

A CEO recently told me that he saved years of work and a great deal of money simply by attending a national conference. He wanted to develop a “best practice” memory care program and had decided that they would do so in-house with his own staff. After attending a conference and hearing expert presenters discussingContinue reading “Save Time and Money – Expertise Found at Annual AHCA/NCAL Convention”

Respect, Staff Satisfaction/Turnover Back in the News

Despite decades of research and examination, millions of dollars are spent every year when staff members leave a healthcare facility. Turnover is rampant, found in all staff positions and at all levels in all departments. Why? Another new article and report indicates respect outweighs wages when examining staff satisfaction, this time in the home healthContinue reading “Respect, Staff Satisfaction/Turnover Back in the News”

Communication, Inclusion Benefit Staff Satisfaction and Turnover

Much has been written about common themes that are important to staff, as found in numerous staff satisfaction surveys. Most themes relate to being respected and heard, included in daily operations and decisions, and appreciated. All are such simple and basic requirements, and all can be addressed if administrators and managers create a culture byContinue reading “Communication, Inclusion Benefit Staff Satisfaction and Turnover”