Culture Change: Leaders Must be Visible

Since we have been discussing person-centered care and culture change here on our blog, I thought I would share a past column I authored as the Staffing Expert for Long-Term Care Living Magazine. I will state again and again: leadership is the key to any culture change. Leaders at all levels of an organization needContinue reading “Culture Change: Leaders Must be Visible”

Culture Change: How to Truly Change a Culture

We often hear about culture change – in health care as well as other industries. The book “Changing Culture, Changing Care: SERVICE First,” is my perspective on how to successfully change the culture in health care businesses. If you know me, you will not be surprised that the key to culture changes rests with leadership.Continue reading “Culture Change: How to Truly Change a Culture”

Leadership is the Key to Successful Staff

A great deal of (negative) press recently regarding senior living and long-term care, and most involves the question of whether staff is trained, knowledgeable, and capable of caring for changing levels of care. This is of greater importance when addressing the needs of individuals with Alzheimer’s disease, dementia and memory loss. In essence, leadership isContinue reading “Leadership is the Key to Successful Staff”

Stimulating Discussion on Person Centered Care

My recent post on adopting person centered care (PCC) has spurred some discussion about why PCC isn’t an automatic care process. My experience over the last 25 years was to provide “person centered care” before it was labeled as such – it was the only way I knew how to care for persons with Alzheimer’sContinue reading “Stimulating Discussion on Person Centered Care”