Senior Housing News Article On Staffing Dilemma With Susan Gilster

Healthcare writer Tim Mullaney attended my session at the 2015 Aging in America Conference, part of which is included in a recent article he penned for Senior Housing News. Mr. Mullaney’s article focuses on three methods discussed to improve communication in an effort improve retention including honesty in addressing rumors, and communication that is inclusiveContinue reading “Senior Housing News Article On Staffing Dilemma With Susan Gilster”

Susan Gilster to Present at Pioneer Network Annual Conference

I am looking forward to presenting a session entitled, “Leadership Model Assists in the Culture Change Journey” at the 2015 Pioneer Network Annual Conference. The annual conference will be held at the Hyatt Regency O’Hare in Chicago, August 3-5, 2015. This year’s theme of the conference is “Navigating the Winds of Change.” Well over 1,000 attendeesContinue reading “Susan Gilster to Present at Pioneer Network Annual Conference”

Susan Gilster to Present at Aging in America Conference

  I am looking forward to presenting “Staff Recruitment and Retention in Assisted Living and Long-Term Care” at the 2015 Aging in America Conference. The annual conference of the American Society on Aging will be held at the Hyatt Regency Chicago, March 23-27. Over 2,500 attendees from across the nation and abroad attend the conferenceContinue reading “Susan Gilster to Present at Aging in America Conference”

Susan Gilster Column Featured for Greenleaf Center for Servant Leadership

I was honored to be asked to author a guest column for the Greenleaf Center for Servant Leadership based on my work in leadership development and organizational change in a health care facility.  Robert K. Greenleaf founded the nonprofit Greenleaf Center, and not long after published The Servant as Leader, a landmark essay that coinedContinue reading “Susan Gilster Column Featured for Greenleaf Center for Servant Leadership”

Outcomes of SERVICE on Memory Care

This final installment of a four-part blog describes the accomplishments, in just a month, of many of the participants from a two-day workshop I conducted for the Georgia Healthcare Association and the Alzheimer’s Association on developing a dementia program in their facilities. Participants implemented aspects of SERVICE, a framework for an exemplary dementia program, byContinue reading “Outcomes of SERVICE on Memory Care”

Exemplary Dementia Programs: Change Begins With Respect

I have previously described the two-day workshop I conducted this year in Georgia for the GHCA and Alzheimer’s Association. This is the third of four posts describing the impact and results of the seminar. The workshop was to serve as an introduction of a framework for an exemplary dementia program (SERVICE), and to assist theContinue reading “Exemplary Dementia Programs: Change Begins With Respect”

Staff Expectations and the Need for Dementia Care Education

I am continuing to share the process of a seminar I conducted, as described in my post of 11/21/13. My task in this two-day workshop was to introduce a framework for an exemplary dementia program (SERVICE), and assist the participants in creating an action plan for at least one strategy to begin or enhance theirContinue reading “Staff Expectations and the Need for Dementia Care Education”

A Framework for Implementing an Exemplary Dementia Program

I recently had the privilege of conducting a two-part workshop entitled, “A Way of Life: Developing an Exemplary Alzheimer’s Disease and Dementia Program.” Both workshops were made possible through a grant from Healthcare Research, Inc., in partnership with the GHCA and Alzheimer’s Association. Sessions were held at the Georgia Healthcare Association’s office in Stockbridge, GA.Continue reading “A Framework for Implementing an Exemplary Dementia Program”

Culture Change: How to Truly Change a Culture

We often hear about culture change – in health care as well as other industries. The book “Changing Culture, Changing Care: SERVICE First,” is my perspective on how to successfully change the culture in health care businesses. If you know me, you will not be surprised that the key to culture changes rests with leadership.Continue reading “Culture Change: How to Truly Change a Culture”