With the recent headlines focused on the neglect and tragedies that can occur for people with dementia in assisted living and long-term care environments, I am reminded of an Ask the Staffing Experts column I wrote a few years ago.
When an employee fails to provide the care necessary and expected, it is often because they are ill-prepared or ill-equipped for the task of the job. It is important to find out what happened and why, before reprimanding or instituting disciplinary action.
Did leadership fail to establish a thorough orientation – not just a one-day overview but a true, weeks-long, job-specific program? Were standards and expectations communicated clearly, not just initially but repeatedly over time?
Read more HERE to learn about why orientation and communicating expectations is so important.
Dementia Care Expertise for Health Care Providers 