With the recent headlines focused on the neglect and tragedies that can occur for people with dementia in assisted living and long-term care environments, I am reminded of an Ask the Staffing Experts column I wrote a few years ago.
When an employee fails to provide the care necessary and expected, it is often because they are ill-prepared or ill-equipped for the task of the job. It is important to find out what happened and why, before reprimanding or instituting disciplinary action.
Did leadership fail to establish a thorough orientation – not just a one-day overview but a true, weeks-long, job-specific program? Were standards and expectations communicated clearly, not just initially but repeatedly over time?
Read more HERE to learn about why orientation and communicating expectations is so important.